To help you find the information you need, we've pulled together all of our useful articles about refunds on eBay. Getting your refund. Here are a few common refund statuses you may see: Pending: The refund is still processing from the sender's payment method. Click Filters and select Refunds. Depending on your case, and the return policy of the seller you bought your item from, the seller can respond to your return request in two general ways. Buyer refunds initiated through the issueRefund operation are processed asynchronously, so the seller can track the status of the refund by using the getOrder operation. The buyer was rightfully upset, and opened a case. Offer a refund as a managed payments seller . INADs are costly and should be avoided. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. I had an email from Paypal saying the money had been refunded and it was all complete. It usually takes 3 to 5 business days to receive a refund to your PayPal account. The delay is due to paypal and bank/ credit card processing. Help! A. This value is returned in the issueRefund response if the issueRefund operation was successful. Once you've asked us to step in, we'll respond to you and the seller with our final decision within 48 hours. Read our article on asking eBay to step in and help for more information. I received a refund from an eBay seller on the 25th to my Paypal. Here's how the refund process works on eBay: Let the seller know you've got a problem If your item hasn't arrived, or if it has and you want to return it. If there really is … Try to work things out with the seller There are cases where things can get a little complicated, however. The best practice is to send refunds through the eBay platform. This enumeration value indicates that the refund process has been initiated by the seller, but not yet completed. @radamantys2012 It can take a couple of weeks sometimes for the refund to reach you. Ebay issued a refund in a case, but item still in transit.. Hey guys, I did some searching on google and couldn't find a similar problem to this one. If the buyer requires a refund—cancellation, full refund, less than full refund, or partial refund, eBay will refund the sales tax to the buyer in these cases since we collected the sales tax on the original transaction. The seller lets you keep the item and offers you a refund or partial refund I sold an item on ebay two weeks ago and it's "delayed" according to the USPS tracking. It's showing in my history but it's not showing in my actual balance. Additionally, eBay requires that the seller also refunds the cost of original shipping. Ebay issued him a refund, but the item still says delayed. The delay is due to paypal and bank/ credit card processing. Lissa McGrath sets out to find the best way to issue PayPal refunds and what to look out for to keep buyers happy. Once you submit your return request, the seller will receive an email from eBay notifying them about it. Issuing refunds for eBay transactions through PayPal is generally straightforward. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Click the refunded transaction to view the details. Response if the issueRefund operation was successful on the 25th to my paypal two weeks ago and 's... The refund is still processing from the sender 's payment method a refund, not. Refund, but not yet completed if the issueRefund response if the issueRefund response if the operation. Out to find the best practice is to send refunds through the eBay platform also the! Refunds and what to look out for to keep buyers happy but 's... 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